Complaints Handling Policy

Complaint Handling Procedure

Gamma Capital Markets Limited (“GCM”) is committed to providing our clients with excellent service. However, we understand that there may be times when you may have a concern.

We take all complaints seriously and have a formal Complaints Handling Policy in place to ensure a fair and timely resolution.

If you have a complaint:

  • We encourage you to first try to resolve the issue directly with the GCM representative you have been working with.
  • If you are not satisfied with the initial response, you can submit a formal complaint in writing to the following address:

Gamma Capital Markets Ltd

Attn: Complaints Department

St. Paul Street 259

Valletta VLT-1213

Malta

Your complaint letter should include the following information:

  • Your full name and contact information (including email address, if applicable)
  • A clear and concise description of your complaint, including any relevant dates and names of individuals involved
  • Any supporting documentation you may have
  • The desired outcome of your complaint

Upon receipt of your written complaint, we will acknowledge it within seven (7) business days and will aim to provide a final response within two (2) months. If more time is required for a thorough investigation, we will keep you informed of the progress.

We will treat all complaints with confidentiality and in accordance with our Complaints Handling Policy.

We encourage you to bring any concerns you may have to our attention first so we can address them directly. However, you have the right to pursue any other avenues of complaint resolution available to you.

Our goal is to resolve all complaints fairly and efficiently. We appreciate your cooperation in this process.